Refund policy
Register your return HERE.
Please note that custom-made orders, furniture, and samples are non-returnable. We also cannot accept returns at our showroom or physical store.
Standard Terms:
Rugs in standard sizes and at regular price:
We offer a 30-day return policy on our standard size rugs. To be eligible for a return, the rug must be in unused condition, with all original labels attached and free from damage or signs of use. Please note that you are responsible for ensuring the item is securely packaged for return – LAYERED does not provide return packaging. A return shipping fee will apply and will be deducted from your refund. See the section on return shipping fees below for more details.
Custom orders and furniture and samples:
We do not accept returns for sofas, product samples or bespoke/made-to-measure rugs. You have a 3-day cancellation period from the time your order is placed. During this period, you may contact us to cancel your order, provided that production has not yet begun. If production is already in progress, the cancellation right no longer applies and the order cannot be changed or refunded. Read more about bespoke sizing HERE.
Products purchased at a reduced price:
Products purchased from our Archive, i.e. items at a reduced price, come with a 14-day return period. Exchanges are not offered - if you wish to exchange for a different size or model, please return the item within 14 days and place a new order. Please note that if our Archive is closed at the time of the new order, regular prices will apply.
To be eligible for a return, the rug must be in unused condition, with all original labels attached and free from damage or signs of use. Please note that you are responsible for ensuring the item is securely packaged for return – LAYERED does not provide return packaging. A return shipping fee will apply and will be deducted from your refund. See the section on return shipping fees below for more details.
Return Costs:
The customer is responsible for contacting customs to avoid fees. Any fees incurred will be deducted from the refund. Below are our standard return costs.
Small Rugs (up to 200 x 300 cm):
Europe: 45 EUR
USA: 230 USD
Sweden: 495 SEK
Norway: 495 NOK
Worldwide: Quote required.
Large Rugs (from 250 x 350 cm)
Europe: 60 EUR
USA: 550 USD
Sweden: 695 SEK
Norway: 695 NOK
Worldwide: Quote required.
Blankets and Cushions:
Europe: 22 EUR
USA: 25 USD
Sweden: 199 SEK
Norway: 199 NOK
Worldwide: Quote required.
Coffee Table:
Europe: 60 EUR
UK: 99,15£
USA: 550 USD
Sweden: 695 SEK
Norway: 695 NOK
Worldwide: Quote required.
How to Make a Return:
Step 1: Register return
Register your return directly on our website by clicking the link above. Once the registration is complete, the return label and return receipt will be sent to the email address you provided. You will need to print the return label yourself and attach it to the outside of the package.
Step 2: Prepare the package
Pack the item carefully to prevent any damage during transit. As the customer, you are responsible for ensuring the product is securely packaged and returned in good condition.
Place the return receipt inside the package.
Attach the return label visibly on the outside of the package.
Step 3: Send back the package
A carrier will collect the package at the agreed date and time,
or you can drop it off at your nearest service point, if that option is available.
Step 4: Refund
Once we have received and inspected your return, the refund is usually processed within 7–10 business days—provided the item is in approved condition. The return shipping cost will be deducted from the refund.
Return Process:
Once your product has arrived at our warehouse, the processing of your return will begin. Please note that even if the tracking link shows that the rug has reached our warehouse, processing may take up to 14 days before the refund appears in your account.
Claims (Reclamations):
If your item is defective or damaged, you have the right to file a claim. You are entitled to a 3-year warranty under applicable consumer protection laws. To submit a claim, you will need your order number and a valid receipt from LAYERED AB.
To register a claim, follow the same steps as for a return, but select “Claim” in Step 1.
For the claim to be approved, the issue must be covered by the warranty, meaning it must be a clear manufacturing defect or damage that occurred during delivery. Claims due to stains, wear and tear, or damage caused by use – such as from furniture or other external factors – will not be approved.
Frequently asked questions: Read here
Contact us: info@layeredinterior.com
